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View salary and benefits informationThe Customer Service Manager -E-Commerce analyzes service activity data and utilize findings to create resources for training and service improvements. Manages a team of customer service representatives that respond to web-based customer inquiries. Being a Customer Service Manager -E-Commerce provides ongoing training focused on the support of E-Commerce customers. Compiles customer feedback and recommend changes to website, products, or services to technical and product teams. In addition, Customer Service Manager -E-Commerce ensures that service standards are established and attained. Requir more...
The Customer Service Specialist - E-Commerce assists customers with product selection, answers basic questions, and suggests various product options that are available. Responds to customer web inquires regarding online merchandise or service orders. Being a Customer Service Specialist - E-Commerce ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Documents customer problems and inputs in ticketing system. In addition, Customer Service Specialist - more...
The Customer Service Senior Specialist E-Commerce assists customers with product selection, answers basic questions, and suggests various product options that are available. Responds to customer web inquires regarding online merchandise or service orders. Being a Customer Service Senior Specialist E-Commerce ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Documents customer problems and inputs in ticketing system. In addition, Customer Service Se more...
Supports the planning of organizational long-term and short-term e-commerce sales growth goals. Compiles data and analytics to study traffic, trends, customer touchpoints, and pain points used to analyze opportunities for innovation and expansion of customer engagement and revenue. Assists with the development of business cases and marketing plans. Coordinates with stakeholders across the organization to optimize digital channels. Participates in implementing technical projects for improvements to customer experience, new e-commerce features and offerings. Typically requires a bachelor's degre more...
Supervises the daily activities required to develop and deploy marketing plans to e-commerce websites that support the vision and strategy for achieving corporate sales and conversion goals. Coordinates digital assets and maintains accurate product data. Oversees the development and implementation of email campaigns to attract and retain customers. Deploys SEO tools and methods to optimize searching and responsiveness as well as providing visual appeal, accuracy, and compelling content of e-commerce websites. Supports the implementation and testing of new tools, technologies, and channels for more...
The E-commerce Technical Manager reviews emerging technologies for impact to current operations and recommends changes that will enhance or improve existing E-commerce efforts. Manages the development, release, and maintenance of Web applications, systems, and services that support company's E-commerce business strategy. Being an E-commerce Technical Manager guides the team responsible for web page design, development, and security. Monitors site traffic and analyzes user behavior and feedback to continuously improve usability and enhance the impact of the organization's E-commerce platform. I more...
The Manager of e-commerce Sales designs and recommends online sales programs and sets short and long-term online sales strategies. Manages and directs an e-commerce sales force to achieve sales and profit goals. Being a Manager of e-commerce Sales typically reports to a head of a unit/department. Requires a bachelor's degree in area of specialty. The Manager of e-commerce Sales manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personne more...
Manages and directs an e-commerce sales force to achieve sales and profit goals. Designs and recommends online sales programs and sets short and long-term online sales strategies. Requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Typically requires 5 years experience in the more...
Manages the implementation and development of marketing plans to fulfill the e-commerce vision and strategy for achieving corporate sales and conversion goals. Coordinates digital marketing efforts geared to grow business, increase customer engagement, promote products, and optimize the online experience. Utilizes messaging, best sellers, promotions, discounts, user reviews, and email campaigns to attract and retain customers. Deploys SEO tools and methods to ensure e-commerce website is optimized for searching and performance responsiveness as well as delivering visual appeal and compelling c more...
Develops, deploys and maintains e-commerce websites. Uses knowledge of commonly used web development languages (e.g., HTML, Java, PHP, JSP, ASP.Net, Python, AJAX) to build and expand the functionality of e-commerce sites. Ensures e-commerce sites are properly integrated with backend systems, including pricing, inventory, and customer relationship databases. Ensures sites remain scalable while complying with performance and security standards. Typically requires a bachelor's degree in a related area. Typically reports to a manager. Work is closely managed. Works on projects/matters of limited c more...
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